Privacy Policy

1. Introduction and Identity of the Data Controller

The purpose of this Privacy Policy is to inform users of the EXODE service (hereinafter "the Service") about how their personal data is collected, processed and protected, in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and the French Data Protection Act of 6 January 1978 as amended.

The data controller for the personal data is:

AMESIA EURL
SIRET: 891 553 828 00015
Registered office: 370 avenue des Jeux Olympiques, 73620 Hauteluce, France
Email: support@exode.ai

2. Data Collected

In connection with the use of the Service, EXODE collects and processes the following categories of data:

2.1. Identification Data

2.2. Session Data from Third-Party Platforms

2.3. Messaging Data

2.4. Usage Data

2.5. AI-Related Data

2.6. Telegram Media

3. Purposes of Processing

The personal data collected is processed for the following purposes:

Purpose Description
Operation of the ServiceTo enable access to the Service, the management of creator accounts, messaging and the display of media.
BillingTo manage balance top-ups, monthly deductions and payment history.
Customer supportTo respond to user requests and resolve technical incidents.
NewsletterTo send commercial communications (only with explicit opt-in).
Improvement of the ServiceTo analyse use of the Service in order to fix errors and improve features.
Artificial intelligenceTo generate message suggestions via the AI Copilot.

4. Legal Bases for Processing

Each data processing operation relies on a specific legal basis:

5. Recipients of the Data

The personal data is accessible only to the following recipients:

EXODE does not sell, rent or share the personal data of its users with third parties for commercial or advertising purposes.

6. Transfers of Data Outside the European Union

The personal data is hosted on the servers of Cloudflare, Inc., whose registered office is located in the United States. Cloudflare has data centres throughout the world, including in Europe.

This transfer of data to the United States is governed by Standard Contractual Clauses (SCCs) adopted by the European Commission, in accordance with Article 46.2.c of the GDPR, ensuring an adequate level of protection for personal data.

Sentry, Inc., also located in the United States, is subject to the same contractual safeguards for the processing of technical data.

7. Data Retention Period

Type of data Retention period
User account dataFor the entire duration of use of the Service + 1 year after deletion of the account.
Billing data10 years from the transaction, in accordance with French accounting and tax obligations.
Session data (third-party platforms)Stored locally. Deleted upon logout from the platform account or uninstallation of the application.
Telegram mediaLibrary: purged 30 days after deletion by the user. Conversation media (including media sent by subscribers): retained for the time necessary for the display and operation of the Service within the relevant conversation.
Technical logs and error reports12 months maximum.
Newsletter dataUntil consent is withdrawn (unsubscription).

Upon expiry of the retention periods, the personal data is deleted or irreversibly anonymised.

8. Data Security

EXODE implements appropriate technical and organisational measures to protect personal data against any unauthorised access, loss, alteration or disclosure:

9. Cookies

The exode.ai website uses exclusively technical cookies necessary for the operation of the Service. No advertising or tracking cookies are used.

For more information about cookies, please see our Cookie Policy.

10. Your Rights

In accordance with the GDPR and the French Data Protection Act, you have the following rights over your personal data:

To exercise your rights, send your request to: support@exode.ai, enclosing proof of identity. EXODE undertakes to respond within 30 days of receipt of your request.

11. Newsletter

Subscription to the EXODE newsletter is optional and relies on an explicit opt-in. Under no circumstances will the user's email address be added to a mailing list without their prior consent.

The user may unsubscribe from the newsletter at any time by clicking on the unsubscribe link present in each email, or by sending a request to support@exode.ai.

12. Amendments to the Privacy Policy

EXODE reserves the right to amend this Privacy Policy at any time in order to reflect changes to the Service or to legal obligations. Any substantial change will be communicated to users by email or by notification within the application.

The date of the last update is indicated at the top of this page. We encourage users to consult this page regularly.

13. Contact and Complaints

For any question regarding the protection of your personal data or to exercise your rights, you may contact our data protection officer (DPO):

Email: support@exode.ai
Address: 370 avenue des Jeux Olympiques, 73620 Hauteluce, France

If you consider that the processing of your personal data constitutes a breach of the GDPR, you have the right to lodge a complaint with the competent supervisory authority:

Commission Nationale de l'Informatique et des Libertes (CNIL)
3 Place de Fontenoy, TSA 80715
75334 PARIS CEDEX 07
Website: www.cnil.fr